Frequently Asked Questions

Everything you need to know about bringing KACO into your home.

What is the typical shipping timeframe for furniture items?

Standard shipping for in-stock home decor and furniture typically takes 5-10 business days. Larger freight items may require additional time for scheduling and specialized delivery.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

Do you offer international shipping?

Currently, KACO ships exclusively within the continental United States and Canada to ensure the safety and integrity of our fragile home products during transit.

How can I track my order status?

Once your order is processed, you will receive a confirmation email containing a tracking link. You can also view your order progress by logging into your KACO account dashboard.

Are your products covered by a warranty?

Yes, all KACO furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.