Returns & Exchanges

At KACO, we want you to love your home; if you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery. All returned products must be in their original condition and packaging to ensure a smooth refund process.

1

Initiate Your Request

Visit our online Returns Portal with your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Carefully pack your home goods in their original boxes with all protective inserts to prevent damage during transit.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing